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SERVICES 2017-09-07T12:44:45+00:00

Discover our global approach

Millions of subscribers are powered by one single system, scaled and secured efficiently. tucano platform, its services and hardware are monitored 24/7 by our global technical support team using specific monitoring tools. You can get your personalised monitoring dashboard, based on several metrics.

  • Hardware and system metrics (CPU load, memory)
  • Software metrics
  • Services and drivers information

Our 24/7 support team is responsible for tracking and solving any customer requests. Our extensive experience allows our local and global support teams to provide the highest level of services to all our customers.

  • Network Operating Center expert agents
  • Case management with short resolution time

We design, develop, configure and deploy tucano for our customers and continuously provide maintenance services, in order to improve the quality and performance of the system.

  • Software and hardware upgrades, security fixes
  • Product improvements and new features
  • Corrective maintenance
  • Access to professional know-know and expertise

We ensure the required capacity of our product and services, by performing performance testing on the production platform in order to evaluate the limits of the infrastructure and assess if extra hardware is needed.

  • Capacity monitoring and metrics analysis
  • Capacity planning and upgrade implementation
  • Capacity reporting

We are always looking to provide our customers with the best-in-class service support and a great user experience.

  • Incident and problem management
  • Operational performance
  • Operational improvement action plan

We provide you the right services based on your needs. Anytime.

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Integration expertise

Our primary goal is to provide our customers a team of engineers specialized in software integration to facilitate the tucano platform integration in their existing environment and ecosystems.

In-premises / Cloud

No matter the size of the project or capacity needed, our tucano platform can be hosted in a private cloud or in customer premises. Both options are monitored and managed by our 24/7 support team.

Customer deployment

We define, design and deliver a flexible and modular system to meet our customer’s needs. Innovation and next-generation capabilities help to anticipate further customer demands.

Learn more about our services offer

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